MyVoice Troubleshooting

 

Battery/Power Issues

Recording Issues

Playback Issues

DC Power Issues

PC Connection and Download Issues

Miscellaneous Problems

 

Battery/Power Issues

 Problem: When I try to turn on my voice recorder the LCD displays “hold” then flashes “P-OFF” and turns off.

Solution:

  • The recorder will not turn on in “HOLD” mode
  • Push the “HOLD” switch on the back of the recorder to the left
  • Push the record button to turn the recorder on

 back

Problem: Voice recorder will not turn on.

Solution1:

  • The batteries are dead
    • Insert new batteries

Solution2:

  • The batteries are not inserted correctly
    • Insert the batteries according to the picture on the back of the recorder

 back

Recording Issues

 Problem: I’ve selected VOR recording, but the recorder does not record.

Solution:

  • After you select VOR recording from the menu (pg. 17) you must still turn the recorder on.
    • (9016/9033) You should see “VOR” in the lower left corner of the LCD
    • From the file menu, press the record button
    • The red record light will come on
    • A new file will be created with the record time increasing from “ 00:00:00”
    • When the recorder is in “standby” mode, the record time will stop increasing and “VOR” and the record time will blink.
    • When a sound is detected the display stops blinking and the record time will begin increasing again until no sound is detected (please note there is a short delay before the recorder begins recording again)
    • To stop recording press the record button again.

   back

Playback Issues

Problem: When I playback a recording, I can’t hear anything

Solution:

  • Turn the volume of the recorder up
    • Push the “+” button on your recorder until you can hear your recording

   back

DC Power Issues

Problem: When I connect the voice recorder to the power adapter it does not function, it only says “ready”

Solution:

  • Change the connection mode from “USb” to “dc”
    • Disconnect the recorder from the power adapter
    • Put batteries in the recorder
    • Click the menu button 7 times
    • Use the jog dial to select “dc”
    • Press the record button once to exit from the menu
    • Remove the batteries from the recorder
    • Reconnect the recorder to the power adapter

   back

PC Connection and Download Issues

Problem: My PC no longer recognizes my voice recorder when connected to the USB (I successfully connected to my PC before)

Symptoms:

  • The computer says "USB device not recognized"
  • The LCD on the recorder says "ready" (not "usb")

Solution:

  • Disconnect the voice recorder from the computer
  • Take the batteries out of the recorder
  • Restart the computer
  • Plug the recorder back in to the computer (without the batteries)
  • The computer should recognize the voice recorder again
  • Note: next time you connect the recorder to the computer you do not need to remove the batteries

 back

Problem: My PC does not detect that the voice recorder is connected to the USB port.

Symptoms:

  • Your PC does not detect a new usb device attached to the computer

Solution1:

  • Turn the recorder on
    • If the LCD display is blank, press the record button once

Solution2:

  • Change the connection mode from “dc” to “USb”
    • Disconnect the recorder from the computer
    • Turn on the recorder
    • Click the menu button 7 times
    • Use the jog dial to select “USb”
    • Reconnect the recorder to the computer

 back

Problem: When I connect my recorder to my PC, it says “unknown USB device”.

Solution:

   back

Miscellaneous Problems

Problem: When I try to use my voice recorder, I get an error message (Ex. “er-200”)

Solution:

 back